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| Pain spot | Solution | Effect |
|---|---|---|
| The customer requests the service personnel in the non-responsible area and needs to feedback to the switchboard for redistribution. | Employees can place orders directly through SoftChat, and work orders can only assign work orders to employees in the corresponding areas Reduce guest waiting time by 20~30% |
Reduce guest waiting time by 20~30% |
| After the switchboard receives the work order, it needs to find the employee responsible for the corresponding area and distribute it to the person who has less work. | The work order will be analyzed according to the workload of each employee, and the work order will be automatically assigned to the employees in the corresponding area. Improve service efficiency by about 30% |
Improve service efficiency by about 30% |
| In the process of step-by-step transfer of work orders, there will inevitably be human error. | The work order sent by the guest's mobile phone is directly transmitted to the employee's mobile phone, so that the work order is delivered accurately. Work order accuracy rate reaches 100% |
Work order accuracy rate reaches 100% |
