3D Networks

The WeChat Mini program is directly sent to the service personnel from the guest， which saves repeated communication and effectively reduces the waiting time of the guest by about 20% - 30%.

Pain spot	Solution	Effect
The guest calls the waiter to call the switchboard and then the switchboard is assigned, which takes a long time.	Guests can place orders directly through the WeChat apple program YiButler, and SoftChat directly distributes the work order to the employee's mobile phone. Reduce guest waiting time by 20~30%	Reduce guest waiting time by 20~30%
After the switchboard receives the work order, it needs to find the employee responsible for the corresponding area and distribute it to the person who has less work.	The work order will be analyzed according to the workload of each employee, and the work order will be automatically assigned to the employees in the corresponding area. Improve service efficiency by about 30%	Improve service efficiency by about 30%
In the process of step-by-step transfer of work orders, there will inevitably be human error.	The work order sent by the guest's mobile phone is directly transmitted to the employee's mobile phone, so that the work order is delivered accurately. Work order accuracy rate reaches 100%	Work order accuracy rate reaches 100%

Pain spot

Solution

Effect

The guest calls the waiter to call the switchboard and then the switchboard is assigned, which takes a long time.

Guests can place orders directly through the WeChat apple program YiButler, and SoftChat directly distributes the work order to the employee's mobile phone.
Reduce guest waiting time by 20~30%

Reduce guest waiting time by 20~30%

After the switchboard receives the work order, it needs to find the employee responsible for the corresponding area and distribute it to the person who has less work.

The work order will be analyzed according to the workload of each employee, and the work order will be automatically assigned to the employees in the corresponding area.
Improve service efficiency by about 30%

Improve service efficiency by about 30%

In the process of step-by-step transfer of work orders, there will inevitably be human error.

The work order sent by the guest's mobile phone is directly transmitted to the employee's mobile phone, so that the work order is delivered accurately.
Work order accuracy rate reaches 100%

Work order accuracy rate reaches 100%

Beijing Xinqiao Notte Hotel

“Simple and easy to operate. The operation of the engineer is very clear, the operation interface is simple and easy to understand. The order (zero mistakes, history retention!) The traditional hotel receives the report using the walkie-talkie, the communication is cumbersome, the work order is difficult to confirm. Now the order function is very flexible The mobile phone can be operated and the work is not delayed. The report function is also very good. It is possible to visually see the type of room report, which is very important for the engineering department. They can carry out the maintenance of the room parts and materials, as well as the material reserve work. ”

Mr. Bryan Jia,
FOM, Front Office Manager, Novotel Xinqiao Beijing

三力网络

YiButler

SoftView

SoftChat

FCS