Customer is 3D Networks(China)’s lifeline, we attach great importance to customer service and safeguarding the customer’s interests is 3D’s basic principle. Meanwhile, the customer’s degree of satisfaction has great significance to 3D Networks(China).

Questionnaire Introduction

We use this questionnaire to collect information about our solution from the customers. Generally, this plan will be implemented as a project 3D Networks(China) and customers participated together, and also 3D Networks(China) will invite customer delegate to fulfill the questions included in this questionnaire.

Why do we need the information?

3D Networks(China) usually manage projects through a definite and rigid method. It is especially developed to guarantee 3D’s solution high grade implemented and high quality planned. Based on that guarantee and control are inalienable parts of this method, we need to evaluate the quality of every project we provide to customers and file away all information to each project.

How to deal with the information?

We will anatomize the information collected form the questionnaire. Firstly, we strictly carries on according to ours flow. Secondly, we try to find where demands to improve in our plan and implementing method. This analysis will help to guarantee our discipline, skill, work flow and product to unceasingly meet customer’s requirements.

How to fill in

These questions are partitioned, each part is related to the project stage including a section concerned with the entire project cycle. In each section, we inquire with the question related to the project stage. You can only tick in the frame on the right of the question to answer each question.

Basic Information
Company
Address		Postalcode
Contract		Title
Name		Email
Phone		Date

＊Question 1-4 are for new customer, question 5-10 are for maintenance service customer.
＊Please indicate your satisfaction with its performance.(5=Very satisfied; 1=Very not satisfied)

1.Marketing&Product		Satisfaction
1.Marketing&Product		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	If the product and functions can suit your needs?
B	If the product information is clear, correct and prompt?
C	If you know our product through advertisement, exhibition and seminar?

2.Pre-sales/Sales		Satisfaction
2.Pre-sales/Sales		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	Do you think our pre-sales/sales have specialized quality?
B	If our pre-sales/sales can provide satisfied solutions to you?
C	If our pre-sales/sales can well communicate with you and observe their promise?

3. Operation		Satisfaction
3. Operation		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	If they can effectively fulfill order form and deal with related matters?
B	Can they consign promptly? If the receipts match with the contract? Is there any short?
C	If they can well communicate with you, accurately reply your question and meet your demands?

4. Customer Service		Satisfaction
4. Customer Service		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	Are you satisfied with engineer’s technical lever and service attitude?
B	If the engineer can make installation normally and meet project deadline?
C	If they can well manage project and complete acceptance?

5. Service		Satisfaction
5. Service		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	Are you satisfied with the service contract?
B	If the engineer can response for equipment fault promptly?
C	Are you satisfied with the content and mode of service?

6. Engineer		Satisfaction
6. Engineer		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	Are you satisfied with engineer’s technical level and service attitude?
B	If engineer can solve your problem with high quality and efficiency?
C	If the engineer pay attention to operation security and try not to influence your normal work?

7. Training		Satisfaction
7. Training		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	If the teacher has enough professional level?
B	If the training materials are substantial and have strong usability?
C	If the training schedule arrange reasonably? Do you really have harvest from training?

8. Maintenance Service		Satisfaction
8. Maintenance Service		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	If the maintenance is prompt and convenient?
B	Are you satisfied with the quality and deadline of maintenance?
C	Are you satisfied with engineer’s service attitude and efficiency?

9. General Comment		Satisfaction
9. General Comment		Very satisfied	Satisfied	Common	Not satisfied	Very Not satisfied	N/A
A	What’s your overall impression to 3D’s product?
B	What’s your overall impression to the technical lever and service attitude of 3D’s engineer?
C	Are you satisfied with mutual cooperation relationship? Would you like to continue the contract?

10. Recommendation		（Please send us email if you require to...）

hich method do you wish to take to further communicate with 3D Networks(China) for better information transfer and service improvement?
Telephone visit	Fax new product information and function	Email	Not necessary

3D Networks(China) Co., Ltd
3D Networks(China) Survey Team
survey.3dnetworkscn@planet1world.com
5th Floor, R/D Building A Tsinghua Hi-Tech Park North District, Shenzhen Hi-Tech & Industrial Estate Nanshan, Shenzhen 518057,P.R.China
Tel: 86-755-26030588 Fax真: 86-755-26020599