3D Networks(China) is proud of its advanced technology support system and service management system. The core of the service management system is the advanced Remedy failure reporting and tracking management system. It ensures promised follow-up service and upgrades the malfunction prevention system automatically. Through timely feedback from the system, services can be improved. Meanwhile, we can also design different maintenance alternatives according to customers’ existing equipment and human resources. Our nearly 100 professional services and skillful technology support personnel differently holding from the First Class (Regional Support) to the Third Class (Professional Support) certification authorized by Nortel are available at the various service centers, the 3 regional offices and the major cities around the country. They are all skilled field support engineers and enjoy in-depth experience in installation, testing and maintenance in Nortel. Their proficiency, expertise, efficiency and a team spirit ensure sophisticated, professional, efficient and timely services.