Online Tools

Contact Centre Calculator

The following calculator provides a number of basic and simple tools to allow call centre managers and team leaders the opportunity to review certain aspects of their call centres. The tool provides calculators for:
· Staffing, periodic and monthly 
· Shrinkage and budget factor related
· Adherence calculations
· Seat and trunk calculations
· Definitions directory
· Predictive Grade of Service calculations

Download the calculator now. You will require a keycode to activate this. Please send an email to marketign.3dtgnt@planet1world.com to receive your registration key.

Contact Centre Outsourced Commercials

The following tool provides a simple and transparent methodology for calculating the invoice amounts on a "pay for delivered performance" in an outsourced call centre environment.
Using industry standard methods such as Erlang C the CCOC determines the total price to be charged or paid, for a set of call forecasts, actual volumes, handle times and achieved Grade of Service.

The CCOC is designed to provide both the outsourcers and their corporate customer the ability to predict and objectively manage a pay for performance pricing regime that is linked mathematically to industry accepted staffing methodologies.

You can download a working copy of the CCOC here. However, to adjust the staff costs and various other parameters a registration key can be provided. 3D TGNT invites an opportunity to assist you with implementing this unique and powerful outsourcing commercial arrangement and provide you a fully registered and working copy of the CCOC at no additional cost.