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- Remote maintenance according to the actual need of customers.
- On-time remote technical assistance will be given to malfunction switch machine and the broken parts will be analyzed. However, this does not include the daily maintenance , such as change of number and service, increasing ports, adding and reducing functions. If required, the content and relevant fee £¨MAC) of this part can be added to the contract.
- Maintenance fee will be charged for broken parts found out during maintenance. Customers can rent spare parts free of charge during the broken period. A discount of 25% will be given for the purchase of spare parts.
- Customers that join Meridian1 Customer Associate shall be informed about the latest service information and can attend customer communication events.
- Response time shall be 5¡Á8£¨during eight working hours from Monday to Friday).
- Contract Fee is (RMB/Year) (We will tailor the charge according to your need. Detailed fee shall be worked out through consultation.)
- If some customers need the Quicker Response Service, the charge shall be (RMB/Year): 120% of the above quote.
- If some customers need 7¡Á24 Service, the charge shall be (RMB/Year): 120% of the above quote.
If Quick Response Service and 7X24 Service are chosen at the same time, the charge shall be (RMB/Year): 135% of the above quote. |
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