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- Mal-function parts will be fixed or changed free of charge.
- A 25% discount when purchasing spare parts.
- Clients shall identity the malfunction parts of broken equipments. In Shanghai/Beijing/Shenzhen, where there is a spare parts warehouse, the spare parts can be delivered on the following working day. In other cities, the spare parts shall be delivered on the third working day. However, this does not include analyzing and identifying remote or on-site problems or the daily maintenance of relevant equipments. For example, change of number and service grade, increasing ports, adding or reducing functions.
- Customers that join Meridian1 Customer Associate shall be informed about the latest service information and can attend customer communication events.
- Contract Fee is (RMB/Year) (We will tailor the charge according to your need. Detailed fee shall be worked out through consultation.)
- If some customers need the Quicker Response Service, the charge shall be (RMB/Year): 120% of the above quote.
- If some customers need 7¡Á24 Service, the charge shall be (RMB/Year): 120% of the above quote.
- If Quick Response Service and 7X24 Service are chosen at the same time, the charge shall be (RMB/Year): 135% of the above quote.
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