Service Item

Problem Severity

Basic Response

QuickResponse

PRI

RO City

O City

RO City

O City

5x8

(From 9:00 am to 18:00 pm，Monday to Friday, except Public Holiday)

1/2

SBD

4BH

NBD

4BH

SBD

2BH

NBD

2BH

3

SBD

8BH

NBD

8BH

SBD

4BH

NBD

4BH

4

SBD

2D

NBD

2D

SBD

8BH

NBD

8BH

5

SBD

3D

NBD

3D

SBD

12BH

NBD

12BH

7x24

7days every week(including weekend and Public Holiday)

1/2

SD

4H

SD

4H

SD

2H

ND

2H

3

SD

8H

ND

8H

SD

4H

ND

4H

4

SD

12H

ND

12H

SD

6H

ND

6H

5

SD

2D

ND

2D

SD

1D

ND

1D