Service Item
Problem Severity
Basic Response
QuickResponse
PRI
RO City
O City
5x8
(From 9:00 am to 18:00 pm,Monday to Friday, except Public Holiday)
1/2
SBD
4BH
NBD
2BH
3
8BH
4
2D
5
3D
12BH
7x24
7days every week(including weekend and Public Holiday)
SD
4H
2H
ND
8H
12H
6H
1D