Whether you are an outsourcer or a customer of an outsourcer, you need to have a commercial relationship that is mutually beneficial.

Pay for performance a unique concept in outsourcing that delivers a variable pricing structure that yields penalties and rewards for both the outsourcer and the client, based on forecast accuracy and delivered performance.

Called CCOC (Contact Centre Outsourcing Commercials), 3D TGNT has built a pre-packaged commercial offer that:
· Sets out each party's responsibilities.
· Provides a 100% objectives calculation of invoice amount methodology.
· Ensures at all times equality and understanding of commercial model.
· Provides a robust cost / invoicing forecasting ability.
· Provides an avenue to move beyond basic contact pricing schemes into higher value reward based pay for performance regimes.

Deployed across the region the model:
· Enhances outsourcer / client relations.
· Provides a real opportunity for the outsourcer to provide differentiated services.
· Delivers the industry the next evolution in cost / performance improvement.

To find out more about our CCOC, please contact us.